Walmart did not disclose how many shoppers have signed up or stuck with the program. But it’s targeting wealthier, time-strapped customers who are willing to pay a subscription — and are comfortable with a stranger entering their kitchen — to avoid going to the store or sitting at home waiting for their order to arrive.
Walmart debuted InHome in 2019 to more than a million customers in Kansas City, Pittsburgh and Vero Beach, Florida. This year, it plans to add Dallas, Los Angeles, Chicago and other areas.
Here’s how InHome works: Customers who subscribe order groceries online and select InHome as their delivery option. Walmart’s employees wear a camera when they enter customers’ homes, allowing shoppers to watch the process live from their phones.
Customers won’t have to pay for a camera, but they will have to use an existing smart lock, a garage keypad or a new smart lock from InHome for $50.